Troubleshooting

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The following are troubleshooting steps that can be taken for either Android or iOS.

Android

  1. Clear the app's cache:
  • Close the app
  • Go to Settings->Apps (or Application Manager)
  • Select the game from the list of apps on your phone
  • Select Clear Cache
  • Reopen the app
  1. Restart your Android phone (power off and power on), then re-open the game. This simple act can help purge bad data and processes and improve performance.
  2. As a last resort, try to clear the app's Data. Game progress won't be lost. Just be sure to set up a password in the Settings section before you do this as it'll save you the extra step of having to request a new one through the Forgot Password request.
  • Close the app
  • Go to Settings->Apps (or Application Manage)
  • Select the game from the list of apps on your phone
  • Select Clear Data
  • Reopen the app
  • Log back in by submitting your email address. Do not accept any invitation to connect to Facebook until you've successfully logged back in via email and password first.

iOS

  1. Force quit the app (double tap the home key to bring up the preview window, then swipe upwards on the app to close it)
  2. Restart your iPhone / iPad (power off and power on), then reopen the game. This simple act can help purge bad data and processes and improve performance.
  3. As a last resort, try to delete the app and reinstall it. Game progress won't be lost. Just be sure to set up a password in the Settings section before you do this, as it'll save you the extra step of having to request a new one through the Forgot Password request

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