Troubleshooting

The following are troubleshooting steps that can be taken for either Android or iOS.

Android

 * 1) Clear the app's cache:
 * Close the app
 * Go to Settings->Apps (or Application Manager)
 * Select the game from the list of apps on your phone
 * Select Clear Cache
 * Reopen the app


 * 1) Restart your Android phone (power off and power on), then re-open the game. This simple act can help purge bad data and processes and improve performance.
 * 2) As a last resort, try to clear the app's Data. Game progress won't be lost. Just be sure to set up a password in the Settings section before you do this as it'll save you the extra step of having to request a new one through the Forgot Password request.
 * Close the app
 * Go to Settings->Apps (or Application Manage)
 * Select the game from the list of apps on your phone
 * Select Clear Data
 * Reopen the app
 * Log back in by submitting your email address. Do not accept any invitation to connect to Facebook until you've successfully logged back in via email and password first.

iOS

 * 1) Force quit the app (double tap the home key to bring up the preview window, then swipe upwards on the app to close it)
 * 2) Restart your iPhone / iPad (power off and power on), then reopen the game. This simple act can help purge bad data and processes and improve performance.
 * 3) As a last resort, try to delete the app and reinstall it. Game progress won't be lost. Just be sure to set up a password in the Settings section before you do this, as it'll save you the extra step of having to request a new one through the Forgot Password request